Conflict coaching is defined as a set of skills and strategies used to support people’s ability to manage, engage in or productively resolve conflict. In this process, the conflict coach works one-on-one with a trainee experiencing conflict within them or with another person.
Conflict coaching enables the trainee to talk about the conflict with a conflict coach and consider options for managing conflict. Conflict coaching can be used as a stand-alone process or practiced with each of the parties in separate meetings during mediation.
Conflict Coaching supports early resolution or the management of conflict and restoration of working relationships. Whether it is within in the family, social or a work setting, it can be a powerful tool to help manage conflict.
The conflict coach helps the trainee think through multiple aspects of a conflict and consider options to improve the situation.
The conflict coach serves an important role by active listening, asking probing and challenging questions, providing feedback and offering observations and insights.
Conflict coaching can be useful at any stage of a conflict, both formally and informally and should be considered when there is an ongoing working relationship or need to communicate.